Privacy Policy

1. Who is responsible for processing your personal data?
Facebike.nl is operated by:
facebike.nl - Paradijsvogelstraat 14, 9713 BV Groningen, The Netherlands
E-mail: [email protected]
Telephone: +31 6 28382471
Chamber of Commerce (KVK): 86338803
VAT number: NL004230844B21
This company is the data controller for the processing of your personal data as described in this policy.

2. What personal data do we process?
We may process the following personal data:
• first and last name;
• address details;
• email address;
• telephone number;
• order, payment, invoice and delivery details;
• information about your purchase, reservation, repair, warranty claim, return or exchange;
• information about your bicycle, such as brand, model, frame number and service history;
• communication data, for example when you contact us by email, telephone, contact form, WhatsApp or social media;
• technical data relating to your use of the website, such as IP address, browser information, device information and cookie data;
• camera footage if you visit our shop or workshop and CCTV is in use;
• information you provide yourself in a review, lease or finance request, or other request.
As a rule, we do not process special categories of personal data unless this is legally necessary or you provide such information to us without being asked.

3. For what purposes do we process your personal data?
We process your personal data for the following purposes:
• performance of a contract;
• customer service and communication;
• administration and legal obligations;
• improving our services and website;
• security and fraud prevention;
• marketing and newsletter, where permitted by law or based on consent;
• reviews and customer satisfaction;
• lease, finance or payment-related requests through external partners, where applicable.

4. On what legal bases do we process your personal data?
We process your personal data on one or more of the following legal bases:
• performance of a contract;
• legal obligation;
• legitimate interest;
• consent, where required.
Where we rely on consent, you may withdraw that consent at any time.

5. With whom do we share your personal data?
We only share your personal data when necessary. Depending on the situation, we may share your data with:
• payment providers;
• delivery and transport partners;
• web hosting, IT and software suppliers;
• accounting software providers or accountants;
• service and warranty partners;
• authorised dealers or manufacturers where necessary for warranty or service;
• lease, finance or payment partners;
• email, telephony or communication service providers;
• analytics, marketing or review service providers;
• public authorities, regulators or other parties where we are legally obliged to do so.
Where necessary, we conclude data processing agreements with processors acting on our behalf.

6. Cookies and similar technologies
Facebike.nl may use functional, analytical and, where applicable, marketing or tracking cookies.
• Functional cookies are necessary for the proper operation of the website.
• Analytical cookies help us improve the website.
• Marketing or tracking cookies are only used where applicable and where consent is required.
Where legally required, we ask for prior consent for non-essential cookies. You can change your cookie preferences at any time through our cookie banner or browser settings.

7. How long do we keep your personal data?
We do not keep your personal data longer than necessary for the purpose for which it was collected, unless we are required by law to keep it longer.
In general, we use the following retention periods:
• order, invoice, payment and administrative data: at least 7 years;
• repair, maintenance, service and warranty data: as long as necessary for service and aftercare, and where relevant for as long as it forms part of our administration;
• contact requests by email, form, WhatsApp or telephone: up to 24 months after completion of your request, unless longer retention is necessary;
• newsletter data: until you unsubscribe;
• account data: for as long as your account is active or until you request deletion, unless a longer legal retention obligation applies;
• camera footage: no longer than necessary, and in principle no more than 4 weeks, unless the footage is required for handling an incident;
• cookie data: according to the retention periods linked to the cookies in use.

8. How do we protect your personal data?
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, unwanted disclosure and unlawful alteration.
These measures may include secure connections, access restrictions, software updates, password protection and, where necessary, agreements with processors.

9. Transfers outside the EEA
Sometimes personal data may be processed by parties outside the European Economic Area (EEA), for example when we use international software or communication services.
If this happens, we ensure that such transfers only take place with appropriate safeguards, for example on the basis of an adequacy decision by the European Commission or appropriate contractual safeguards.

10. Your privacy rights
Under the GDPR, you have several rights. You may ask us for:
• access to your personal data;
• correction of inaccurate personal data;
• deletion of personal data;
• restriction of processing;
• data portability, where applicable;
• objection to certain types of processing;
• withdrawal of previously given consent.
You can send your request to: [email protected]
To prevent misuse, we may ask you to identify yourself. We will in principle respond within 1 month.

11. CCTV in shop or workshop
If Facebike uses CCTV in the shop, workshop or around the premises, this is only for security purposes, protection of property, visitors, customers and employees, and for preventing or recording incidents.
We inform visitors clearly, for example by means of stickers or signs.

12. Links to other websites
Our website may contain links to third-party websites, such as payment partners, social media platforms, manufacturers or review platforms. We are not responsible for the privacy practices of those third parties. We recommend that you read their privacy policies separately.

13. Changes to this privacy policy
We may amend this privacy policy from time to time. The most current version will always be published on our website. We recommend that you review this page regularly.

14. Complaints
If you have a complaint about how we handle your personal data, please first contact us at [email protected].
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).